We accept all major credit cards** (Visa, MasterCard, American Express, Discover) You can also pay with ApplePay, PayPal, Amazon Pay, and Google Pay accounts.
Please note if you use PayPal, products can only be sent to the address listed on the account.
Additionally, debit cards with a Visa or MasterCard logo are accepted
** shipping and billing addresses MUST match the cards registered address with your financial institution.
There’s a few different reasons why your card was declined and not processed:
1. Insufficient funds
2. Failed postal zip verification (must match billing)
3. Failed CVV security code verification
4. Failed fraud analysis
you will most likely see a “pending transaction” charge on your bank statement; no worries it can take up to 2 business days for your bank to release the funds back to your account.
If you’d like to place a reorder please make sure you follow the necessary info above or try using PayPal at a checkout.
first double check your spam inbox for a confirmation email, sometimes they get sent there.
still no luck? it is likely your card got declined for the following reasons:
1. Insufficient funds
2. Failed postal zip verification (must match billing)
3. Failed CVV security code verification
4. Failed fraud analysis
you will most likely see a “pending transaction” charge on your bank statement; no worries it can take up to 2 business days for your bank to release the funds back to your account.
If you’d like to place a reorder please make sure you follow the necessary info above or try using PayPal at a checkout.
we'll only charge the total amount shown in your bag (in USD)+ tax.
all orders shipped to Florida or Georga addresses are subject to sales tax and may be subject to local taxes.
orders delivered to all other U.S. states will NOT be subject to any sales tax.
we try our best to allow all online orders to go through, but unfortunately fraud sometimes occurs.
our security system automatically cancels orders that are red flagged with specific fraudulent triggers.
if your order was cancelled incorrectly due to fraud, please email contact@bandzupapparel.com the following information: Your order number, Photo ID, and a photo of the credit card you wish to use.
we work with law enforcement to build cases on individuals who conduct online fraud. We will prosecute to the furthest extent of the law for such actions.
If your order was canceled incorrectly due to fraud, please email contact@shopbandzup.com the following information: Your order number, Photo ID, and a photo of the credit card you wish to use.
DO NOT PLACE A REORDER WITHOUT APPROVAL, IT WILL GET CANCELED EVERY TIME.
Please allow 7-10 business days for your refund to reflect back into your account. This process varies by financial institution. If you have received this email, your refund has already been successfully made on our end, you must allow your bank the time to finalize this process. Please be patient
We ship anywhere within the United States. APO or FPO addresses must be select at checkout as USPS ONLY.
We currently ship to the following countries: Canada, France, Germany, Italy, Spain, United Kingdom, Japan)
Orders ship within 5 business days --- pending availability and credit card verification.
Once an order has been placed, it cannot be modified or canceled.
Please allow 5 business days for order fulfillment prior to shipping.
If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays).
You will receive a shipping confirmation email with tracking once processing is complete and your order ships out.
Once shipped, delivery time within the U.S. is 10 - 15 business days.
Please note we DO NOT ship on weekends or holidays.
DOWNLOAD THE ARRIVE APP FOR EASY ORDER TRACKING with up-to-date NOTIFICATIONS.
After order processing and your order leaves our warehouse you will be sent an email notifying you of shipment information.
In the email you will find your tracking number and shipping method.
Once you click on the tracking number in the email, the shipment progress will be displayed.
Please allow 24 hrs for tracking information to update online.
For your convenience, you can also find your tracking information within My Account (log in) in the Order History section or simply TRACK YOUR ORDER online.
If it's been over 3 business days and you have NOT received tracking, please double check your spam inbox.
All international orders are duties/taxes paid. DUTIES AND TAXES ARE APPLIED AT CHECKOUT.
Once the postal service receives your order at the final sorting facility, it is scanned in and sometimes accidentally marked as delivered. Please allow a few hours for the post man to deliver your order.
If you still haven't received your order please contact the USPS® Support Center.
Once an order is shipped from our warehouse, the postal service (USPS®) is liable for the delivery.
BANDZUP APPAREL® does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
If you purchased Route Package Protection please visit the Route Resolve Center
If you did not purchase Route Package Protection, and you believe your order was lost or stolen please file a claim directly with USPS®.
Please note this manual process takes several weeks. Once an official claim is filed by the customer, USPS will send us the official claim through the mail. This process takes up to 4 weeks.
We will only issue store credit after UPS claims paperwork is received by our warehouse and verified.
We can NOT control the timing of claims arriving at our warehouse.
This can happen if:
1. an address is invalid or missing information
2. the carrier is unable to deliver your package
3. the order is refused by the customer at the time of delivery.
Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department.
Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
BANDZUP APPAREL® does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Please contact us as soon as possible if you need to change your address. For a quicker support, please reply to your email confirmation with the correct address.
Keep in mind that a rerouting fee may be charged by the courier to change your address, and can posssibly be delayed.
To request a return, visit our RETURNS CENTER. Please allow 36 hrs for all return requests to be reviewed.
ALL SALES ARE FINAL ON [ BLKFRIDAY ] ORDERS
We accept returns / exchanges within 10 days of receiving your order.
For all returns / exchanges we ask that all items are returned in original condition, unworn, tags are intact, and packaging material is present.
We will refund you (minus original shipping charges and restocking fee) for all returns within the above stated guidelines.
We will not accept any items that are not in this condition. Stained, worn, or used items will be rejected at the time of inspection in which you will be responsible for a $10 rejected return shipping charge to retrieve your worn item(s). DO NOT RETURN WORN, USED or SMELLY ITEMS.
All Black Friday, Cyber Monday, and discounted orders using promo codes are FINAL, no returns, refunds or exchanges allowed.
If you don’t have your order number or you received the item as a gift, please contact us we will be glad to help you get your order number.
We will process your return as quickly as we can and will refund you (minus shipping + restocking fee) in the same method you paid.
We will fully process your return within 10 business days of receiving your returned order at our warehouse; it may take longer for the refund to post to your account.
Customers selecting a refund will receive a full refund minus a $5 restocking fee + .75 cents per item.
If you would prefer an exchange or store credit, you will not be charged a restocking fee.
(damaged or exchanged returns are exempt from the fee.)
We understand that you want to get your refund ASAP.
Please allow 7-10 business days for your refund to reflect back into your account. This process varies by financial institution. If you have received this email, your refund has already been successfully made on our end, you must allow your bank the time to finalize this process. Please be patient
Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement.
Thank You
only one promotion can be used per order unless stated otherwise.
promotional codes are entered during the checkout process after you've entered your shipping/billing details..
certain thresholds or items may be required as stated in addition, most codes will have an expiration date and are ONE-TIME USE ONLY.
please note that copy/paste of codes may not work - it is best to key in the code (codes are case sensitive.)
keep in mind, only one promotion code may be applied per order.
you can find out about our promotions by signing up to our VIP MOBILE NOTIFICATIONS or by following us on Instagram.
Black Friday promotional pricing is ONLY available from 11/27 12AM EST to 11/28 11:59PM EST. Black Friday pricing can not be applied to orders placed prior to this time. Our Black Friday event launch was announced prior to this date. Unfortunately we can not apply Black Friday pricing to orders placed outside this timeframe.
Cyber Monday promotional pricing is ONLY available from 11/30 12PM EST to 11/31 11:59AM EST.
